Stakeholder
| Stakeholders | Description | Main Concern | Communication method (frequency) | Contact |
|---|---|---|---|---|
| Customers | Customers’ satisfaction can determine the value of the enterprise. We know that customers’ comments play an important role to keep the sustainability of an enterprise. We process customers’ feedback and make improvement and continue to track the result. By this we continue to improve our service quality and competitiveness. | Customer's privacy control Product and service impact the health and safety on customers The marketing and mark for product and service |
Regular review meeting for product quality and delivery requirement Senior executives visitation to important customers quarterly Customer satisfaction survey (annually) Customer audit meeting / Business meeting / Research and Development meeting (annually) |
General Manager: Rita Hsu rita@sbinet.com.tw |
| Employees | Shuang Bang value labor relationships. Quarterly labor-management coordination meeting is held to coordinate labor issues, and promotes cooperation between employers and employees Set opinion box for employees to file opinion and specialist will feedback Semiannual corporation meeting is held for all employees about corporation operation status, important policy and development, and advocate Occupational Safety Education, and Sexual harassment control and complaints and other provisions. Arrange two-way communication time, so that employees have the opportunity to express their views, establish a smooth staff communication channels to ensure employees’ right. |
Occupational Health and Safety management | Labor-management Meeting / Employees’ Welfare Committee Meeting / Semiannual Corporation Meeting / Business-management Meeting Employee Opinion Box / Corporation Email Safety and Health Education Training (semiannually) Staff activities are held from time to time |
Written: Employees can put written notice in the opinion box Email: Management Vice General Manager: Yang Dongyu ayao@sbinet.com.tw |
| Suppliers | Shuang Bang regards all our suppliers as important partners and we also request our partners in supply chain to follow CSR, including labor ethics and right, safety and health, risk management and ethics, disable conflict zone minerals and etc. Shuang Bang shall not, directly or indirectly, provide, promise, demand or accept any unlawful interests or make any other breach of good faith, unlawful or breach of duty, in the manner of fairness, integrity and transparency of the transactions between Shuang Bang and the suppliers. | Supplier environmental assessment energy efficiency performance environmental protection of raw material |
Supplier Audit (annually) Visitation to supplier (from time to time) |
Purchase Section Manager: Xu Yujuan rita@sbinet.com.tw |
| Shareholders | To establish a good communication channel with investors, Shuang Bang has a spokesman and a contact window for shareholders. Shuang Bang keeps the disclosure of information complete, immediate, correct and transparent to protect the interests of shareholders. | Economic Performance | Investors and shareholders section on official website Shareholders’ general meeting (annually) Public information observatory (from time to time) Annual report and financial report (quarterly) |
Investors/Shareholders contact email: contact@sbinet.com.tw |
